Terms & Conditions
Customer Returns
All of our Glow Sticks and Novelty Lighting Products are made to a high standard and conform to EU current regulations. We therefore want our customers to be happy with the items they receive by providing a safe & friendly online shopping experience, along with a safe yet fast & efficient delivery service.
Therefore if any reason you are unhappy with anything you purchase from us, we would like you to contact us so that we can help solve the problem.
Cancellation of any orders.
It is your right as a customer to cancel any order made by you for any items that you purchase on this website within a 7 day time period from your time of purchase.
This condition and offer is provisional on the fact that we have not already dispatched your order to you, in which case we cancel your order and process a refund to you immediately.
We do allow for cancellation on orders dispatched, and therefore if you receive your items and still wish to cancel your order, then you can do this by sending the goods back to us within seven days.
Upon return of the items and a completion check you will then receive a refund to the value of the goods being returned.
All items being retuned to us must be unopened and still in the original packaging in new condition. You will also be liable for the original delivery costs plus any return costs which will be deducted from you initial payment prior to refund.
If you do feel that you wish to cancel your order then please contact us immediately either by email to [email protected] or call 01795 511082.We can then arrange for the returns to be noted and any collections made. You will also be issued with a reference number.
Delivery Conditions.
Our couriers make every effort to deliver goods on time, however if our couriers have attempted delivery on more then two occasions and the depot is not contacted regarding the collection of the goods from them. They may then return the goods to us in which case we will contact you as the customer and will offer the option to redeliver the goods, however this will be subject to a new delivery charge, or we will offer you a full refund for the goods less the initial delivery cost.
Goods returned to us by our couriers following two delivery arttempts to your chosen address and non collection from the depot will be subject to a return delivery charge, which will be deducted prior to refund.
Privacy Policy.
Nightglow Ltd do not disclose buyers' information to any third parties and do not hold any customers credit/debit card details. If you have signed up to receive emails on special offers from us, we may from time to time send you information on special offers, promotions or new products we have available.
Cookies are used on this site in order to track the contents of your shopping cart once you have selected an item.